"Every company makes mistakes, but great companies are the ones that learn from those mistakes and take appropriate action", Johnson said Monday.
The American Civil Liberties Union (ACLU) said the Starbucks employee had "terribly disrespected" the two men. "These officers did absolutely nothing wrong". He promised "unconscious bias" training for store staff. They were released eight hours after their arrest, and prosecutors said they won't file any charges against them.
- The CEO of Starbucks has issued his own apology following a controversial arrest at a Philadelphia storefront last week.
She said employees are told to keep the policy the same for everyone that comes through the store which, "We do really well in this store". "We will hit them where it hurts and that's in their pockets", Abdul-Ali Muhammad of the Black and Brown Workers Cooperative said.
Two black men were removed from a Starbucks in Philadelphia by police on Thurs., April 12, 2018. The company said it hopes the meeting will occur this week while Johnson is in Philadelphia addressing the controversy over their arrests.
Except the men were not disturbing anyone, save for a manager who was feeling twitchy about two black men in his store who were sitting without paying. A different attorney who had earlier represented them had described them as professionals in commercial real estate. Johnson has called the arrests "reprehensible".
Among the Philadelphia celebrities posting comments, Questlove, who is the drummer for The Roots, questioned the company's "practices and training", referenced in Starbucks CEO Johnson's statement. "All the other white ppl are wondering why it's never happened to us when we do the same thing". "And that is what we're focused on".
"We apologize to the two individuals and our customers and are disappointed this led to an arrest".
The coffee shop has been met with protests after the video of the men's arrests went viral. Lawyers for the two men could not immediately be reached.
The two men were waiting inside the coffee franchise for a friend of theirs when they were approached by a manager for not ordering anything, after attempting to use the bathroom.
If you recall, the two men at the Philadelphia location were arrested for trespassing, but they simply explained that they were waiting for a friend to come so that they could place their orders.
Promising to make everything right, Johnson promised a thorough investigation of the incident caught on video by a patron Thursday and shared widely online.
Organizers have called for protests to begin at 7 a.m. Monday outside the downtown Starbucks. Philadelphia Police Commissioner Richard Ross defended his officers' actions in a statement on Facebook, saying that the officers were called to respond to a trespassing complaint and that they behaved properly and followed procedure. He said they then refused to leave. Among the demonstrators was Melissa DePino who captured the video of the arrest being passed around on social media.