Apple Hit With Class Action Lawsuit Over Failing Keyboards

Apple's getting sued by MacBook owners over keyboard failures

Apple hit with class action lawsuit over the faulty keyboard design of its MacBook and MacBook Pros

The lawsuit, which was filed in the Northern California District, was filed on behalf of two MacBook Pro owners. At that time, senior VP of Worldwide Marketing Phil Schiller was quoted saying that "the keyboard was four times more stable than that scissor mechanism".

The petition has so far been signedby over 20,000 people and quotes a number of MacBook Pro owners who have run into various keyboard issues, from sticky keys, to defective keys, to those who have found their MacBook Pro entirely unusable because of keyboard failure.

In 2015 Apple introduced a new key switch mechanism that allowed it to produce a keyboard much thinner and with a smaller amount of travel. As stated in the complaint: "Although every MacBook comes with a one-year written warranty, Apple refuses to honor its obligations toward the warranty". The butterfly mechanism switches later made their way into Apple's professional laptop range with the redesigned MacBook Pro in 2016 with a second-generation design. One named, Zixuan Rao, who purchased a new 15-inch MacBook Pro in January and experienced problems with the letter "B" key about a month later.

Plaintiffs are upset because the iPhone maker had allegedly failed to disclose that the keyboards were faulty. This is a serious problem if accurate, and Apple should ideally bear responsibility for its failures. As Barbaro's MacBook Pro was at this point out of warranty, he was told it would cost more than $700 to fix.

Apple has been accused of being unresponsive to user complaints about the issue. On an FAQ page, the firm has suggested any customers facing the issues should "use compressed air to spray the keyboard".

Apple has yet to officially respond to the lawsuit and they have also to acknowledge what could be the reason behind the flaw.

Late Friday night, Apple was hit with a class action lawsuit over the finicky butterfly-switch keyboards that have plagued its customers since they were released in 2015. "The problems are widespread, consistent, and infuriating". The petition accrued 21,000 supporters. In several cases, the failure of the keyboard to register keystrokes forced a lot of users to take their laptops in for servicing, which is a very expensive undertaking when out of warranty. Apple Mac has a guide on the best way to clean a MacBook or MacBook Pro console with packed air, however advance treatment requires fix by professionals.

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